Now They Say It is not Ordered...

I checked the mail again today and yet agin it is not there. When I went to the office to inform them that it is not here yet they told me that it was not even order yet. The3 fire was building up. I was quite sure the lady on the phone told me that she will be helping me to order it on Mon. I am so upset, but well what to do I will just have to wait for another 5 working days.